FREQUENTLY ASKED QUESTIONS
1. What makes this Suu Balm hand wash suitable for sensitive skin?
The handwash does not contain SLS, SLES, soap, or any other harsh surfactants, fragrance, and preservatives that can damage or irritate sensitive skin. Instead, it gently cleanses while actively moisturising with every wash, so your skin is never left dry or compromised. Additionally, it is dermatologist-formulated, hypoallergenic tested and clinically proven to be safe for sensitive skin.
2. What makes Suu Balm’s hand wash different from other hand washes in the market?
Very few handwashes in the market are hypoallergenic tested or dermatologist-formulated. Most handwashes also contain soaps and fragrances, making them unsuitable for those with sensitive skin. So far, there is no derma hand wash in the market that does both and Suu Balm’s hand wash fills this gap as a dermatologist-formulated and hypoallergenic hand wash that soothes and actively moisturises with every wash.
3. Can I use this hand wash if I don’t have sensitive, dry, itchy, or cracked hands?
Yes, the handwash is suitable for all skin types and can be used just to keep the skin soft and smooth.
4. Can a gentle handwash still clean effectively?
Yes, this hand wash is clinically proven to cleanse dirt off skin effectively without stripping its natural moisture. Unlike regular hand soaps that remove dirt but also break down your skin's natural oils, this formula is specifically designed for sensitive, eczema-prone skin that needs effective cleansing without the irritation.
5. What if I need to wash off heavy grease or oil?
For heavy-duty grease removal after cooking or handling oily materials, we recommend removing excess grease with a paper towel first, then lathering the hand wash for a little longer before rinsing with water. For extra stubborn grease, a double cleanse works well too. This gentle approach keeps your skin protected while still getting your hands thoroughly clean.
6. Is this handwash safe for expectant and nursing mothers?
Yes, the product is safe for expectant and nursing mothers; the usual recommendation is to check with one's gynaecologist, if in doubt.
7. Can this handwash be used on children and infants?
It is suitable for children aged 2 and above. Not recommended for children under 2 years of age.
8. Is the handwash suitable for open wounds?
As the hand wash contains menthol, we do not recommend using it on open or bleeding wounds as it may cause stinging. For superficial cracks and fissures, it is safe to use.
9. Is this hand wash halal certified?
Yes, this hand wash is halal-certified. All ingredients found in the product are derived from plants or synthetic sources, and is a vegan-friendly product.
