Transaction FAQs

We value your support and in return we want to make sure that we provide excellent customer service during your purchase and with after-sales support. For all order-related concerns, you may browse through our list offrequently asked questions from our pool of customers.

Order Issues

An account doesn’t have to be created prior to the purchase. However, it will be automatically created upon completion of your first order and you can find the login details in your email inbox.

Alternatively, start your journey by signing up in our newsletter (it’s easy!)

Please email us at [email protected] and our team will assist you within 48 working hours.                                                                                                                                                                         

 

Please email us at [email protected] within 7 working days of receiving the item(s). Do note that your email must include a clear photo of the area of defect.

Amendments or cancellations can’t be made after your order has been confirmed. Your order is processed by our system immediately after confirmation to ensure it reaches your doorstep as soon as possible.

If your payment has been declined, please submit a new order as we are unable to process any orders if payment has not been made.                                                                                                            

We’re so sorry to hear that, please drop us an email at [email protected] with the relevant payment screenshot.                                                                                                                                        

Delivery

We offer FREE Shipping within MALAYSIA. Delivery within 5-7 working days. International shipping may take approximately 3-4 working weeks to reach, depending on the respective country’s custom checks. You may wish to refer to our shipping page for more information.

Upon receiving your order confirmation email, do allow 5-7 working days for the parcel to be delivered. Please email us at [email protected] if you do not receive your order after 7 working days.

Yes, we ship worldwide! International shipping may take approximately 3-4 working weeks to reach, depending on the respective country’s custom checks.

You may wish to login to your account and check the status of delivery under your order history.                                                                                                                                                                          

If you are not in when your order arrives, our courier delivery partner will attempt redelivery on the next working day. In the event of a failed delivery, our courier partner will contact you to schedule for another redelivery.

Please email us at [email protected] with your order number in order for the team to check if your parcel has been dispatched. If your parcel has been dispatched, I’m afraid we are unable to redirect it to a different address.

Unfortunately, this service is currently unavailable for all our shipping options.                                                                                                                                                                                                      

Website and Product Information

1) Browse items by categories (e.g. 'Body Care', 'Scalp Care' etc.)                                                                                                                                                                                                                        

2) Click on ADD TO CART for the item(s) that  you wish to purchase.                                                                                                                                                                                                                    

3) Upon submission of the order, you will be directed to the checkout page.                                                                                                                                                                                                          

Adding an item to cart is not a guarantee that the item is reserved for you. Someone else could have that same item in the cart and carted out before you did.

For urgent enquiries, you can contact our team via live chat (weekdays 9am - 6pm). Alternatively, you can email our Customer Care Team at [email protected].

 

Technical Issues

Please email us at [email protected] and we’ll check on your account.                                                                                                                                                                                                        

There may be a number of reasons why you're not getting these from us.

Your email software may be marking our emails as junk mail. To stop this from happening, please add [email protected] to your email address book.

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account to check this.

If after this you’re still having trouble, contact our Customer Care Team at  [email protected], giving as much detail as you can about the issue and we will try our best to help.

Please email us at  [email protected] and we will proceed to close your account for you.                                                                                                                                                                            

You can always choose to unsubscribe or to update your subscription preferences at the end of every newsletter.
If you have other queries that are not covered in this list, feel free to send us a message at [email protected] today!