Shipping Information

Shipping Within Malaysia

Suu Balm will take 5-7 working days (excluding weekends and Public Holidays) after your payment has been verified to process your order and dispatch your parcel. Estimated days of delivery start after the order has been completed.

GD Express
Operating DaysMon – Sun
Operating HoursMon – Fri (8:30am – 10:00pm)

Sat (8:30am – 10:00pm)

Sun (6:00pm – 10:00pm)

Delivery Duration5 to 7 working days (excluding PH)
FeesFree Shipping within Malaysia

In the event that a failed delivery is made, the courier company will redeliver on the following day (up to 1 redelivery attempt). Any request of specific delivery timing/dates will be delivered on a best efforts basis. 

If you have an urgent need for the package, kindly drop our customer service team an email at [email protected] prior to purchase to check if the package will be able to reach you in time.

In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery, Suu Balm will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to an incorrect address provided by the buyer.

International Shipping

All international parcels are subjected to custom tax. Estimated days of delivery start after the order has been completed.

GD Express
Delivery DurationWithin 21 working days
FeesBased on items’ weight

In the event that a failed delivery is made, please contact the courier company to arrange for a redelivery. Any request of specific delivery timing/dates will be delivered on a best efforts basis. 

If you have an urgent need for the package, kindly drop our customer service team an email at [email protected] prior to purchase to check if the package will be able to reach you in time.

In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery, Suu Balm will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to an incorrect address provided by the buyer.